agents.brazilbookers.com - Discounted vacation packages, hotels and airfare to Brazil and other South American destinations.

Questions? We have Answsers. Join BrazilBookers today to get great benefits on all your travel bookings to Brazil and other South American countries.

What is BrazilBookers.com

BrazilBookers.com is owned and operated by BOOKERS INTERNATIONAL, LLC, an online leading tour operator to Brazil and South America and and is the ultimate online resource for travel agents to book hotel, air and exciting packages to almost anywhere in South America. Our site BrazilBookers.com works exclusively with travel agents.

The inbound operation involves hundreds of travel professional working from 60 representative operational offices in South America destinations such as Rio de Janeiro, Buenos Aires, Santiago, Lima and Quito. The airfare business is operated by Brickell Travel Management, another Miami-based fully licensed tour consolidator - ARC 10970411 - and Corporate travel entity with negotiated airfare contracts with TAM, American Airlines, USAirways, Delta, Continental, British Airways, Air France, Iberia, to name a few.

With 15 years experience in travel to Brazil, over thirty representative offices, Bookers International LLCground associates will make sure you get the most out of your dream vacation, make new friends down the tropics, and return over and over again.

What are the benefits of being a member?
The benefits are many.

Our obligation – the basic
Excellent customer service, superior product, fast response and immediate confirmation for your client booking.
Know-How
Our Travel Consultants are knowledgeable and dedicated. They will assist you in planning the perfect trip for your clients. Book with us and they will have the trip of a lifetime…And, at the end, they will be thankful to you.
Best Rates. Guaranteed!
Plus, because our purchasing power is based on volume, you can expect our rates to be discounted up to 80% when compared to hotel’s published rates.
Decide-your-own-markup
The large dollar differences between BrazilBookers.com rates and published rates gives you an opportunity to leverage your mark-up and your compensation. BrazilBookers.com displays commissionable rates, but it's okay if you want to come up with some other numbers of even pay us directly for the net, charging your client directly. It's all up to you. We are flexible.
24/7 Assistance for your client
With BrazilBookers.com, your clients will never be on their own. BrazilBookers.com has a network of over 100 offices located throughout Latin America that are able to help your clients with anything they may need. We offer you a 24-hour help line in every country, at their service, FREE of charge!

How do I join BrazilBookers.com?
Registering at BrazilBookers.com is FREE and you can do it at any time. Here’s how:

Go to the BrazilBookers.com home page, http://www.brazilbookers.com/agent_center/welcome.asp, and click the link “REGISTER” on the left side of the page.
You will be taken to a page called “Register Now”. Once you are at the registration page, follow the steps and supply the information requested.
Email verification is now needed. You will then receive an email from agents@bookersinternational.com with a link for you to activate your account. Just click the link and your account will be activated.
Once your account is active, you may return to BrazilBookers.com/ to check rates and travel-agent only specials, at anytime, using the email you have provided when you registered – which is your username - and the password you have chosen.

Do I pay to register?
No, you don’t pay to register or to be a member, anytime. BrazilBookers.com is absolutely FREE for you to use. You may login in to your account as many times as you want.

What should I do if I can't remember my user name or password?
Your username is an email address that you provided us during your initial registration. To receive your password, go to the "Password Reminder" page, enter your e-mail address, and click on the SUBMIT button. You will receive an email with your password shortly after your submission.

Questions About:

Rates, Commissions, Markup, etc.

Why are the rates so low?
BrazilBookers.com is a leading online travel provider specialized in South America. Our volume buying saves you money. That's why we always offer you the best fares! Our partnerships with hotels and airlines flying to South America together with our volume buying power, gives us the competitive advantage and the best rates in the market, which we pass on to you.

How can I take advantage of the rates?
To take advantage of BrazilBookers.com unparalleled rates, just register at our website. After registering, you will be given instant access to the best web fares for hotels, air and packages to anywhere in South America, including highlights such as Carnival, New Years and eco packages in Brazil, Skiing, Patagonia, Antarctica, Galapagos, Tierra del Fuego, the Route of the Incas and much much more.

Are the rates commissionable?
Yes, BrazilBookers.com rates are standard, commissionable in 10%. Sometimes we run promotions increasing the commission to certain products. Because our rates are low, you may save up to 80% compared to published rates, for both hotels and airfare. The big gap between BrazilBookers.com rates and published rates gives you an opportunity to leverage your mark-up and your compensation. BrazilBookers.com rates are commissionable, but it's okay for you to let us know how much to charge your client or just pay us the net. It is up to you.

Can I include my own markup?
Yes, in cases where you prefer BrazilBookers.com to charge your client’s credit card directly, you decide about your preferred markup and we will cut you a check, which will be sent to you as soon as the clients have traveled or with the travel documents.

How much on top of the rates can I markup?
You decide how much you want to earn on your client’s booking. We charge the amount and cut you a check once the reservation is paid in full. BrazilBookers.com will charge a 5% convenience fee to cover merchant account expenses. This fee is on top of the standard and commissionable portion only. You don’t pay this 5% when you decide to charge only the standard 10% commission rates.

What happens when you charge my client's credit card directly?
We charge the amount of the travel package plus any markup you request. As soon as the reservation is paid in full, we will cut you a check for any markup you requested us to charge. BrazilBookers.com will charge a 5% convenience fee to cover merchant account expenses. This fee is on top of the standard and commissionable portion only. You don’t pay this 5% when you decide to charge only the standard 10% commission rates. Be aware that your client’s credit card statement will read BRAZIL TOURISM AND CONGRESS, and/or any of the airlines/consolidators we work with such as General Wholesalers, Travel2000, Blumar BrazilNuts, Delta Airlines, American Airlines, and TAM Brazilian Airlines

How is the payment processed?
The great rates at BrazilBookers.com are based on prepaid reservations. We actually have to prepay all of our suppliers, including hotel, air and vacation packages. We provide your clients with specially printed vouchers that are cut individually for each of the services they booked so they can be presented to each of our suppliers in the countries visited.

Does BrazilBookers.com offers competitive Business Class tickets for my clients?
Yes, We have the best business class fares for mayor South American Cities. Due to our high sales volume with airlines, we have special programs that will allow us to offer competitive business class prices , lower than published business class fares.

What currency does BrazilBookers.com use?
For ease of reference, BrazilBookers.com prices can be displayed in US Dollars, Canadian Dollars, Euros or Pounds.The actual charge, however will most likely be in Brazilian Reais, with the exchange rate of the day of charge. Therefore the amount charged to you by your bank may differ slightly from the quoted price. The amount reflected on your credit card statement will depend on the exchange rate used by your credit card issuing bank at the day of charge. You may experience a variation from 1% to 3% - for more or less - of the values quoted in US Dollars shown on the website. Your credit card statement will read BRAZIL TOURISM AND CONGRESS, and/or any of the airlines/consolidators we work with such as General Wholesalers, Travel2000, Blumar BrazilNuts, Delta Airlines, American Airlines, and TAM Brazilian Airlines.

How do I obtain the credit card authorization form?
The travel consultant at BrazilBookers.com will send you the credit card form as an attachment to the email in which your booking was originally confirmed. If not, you may contact your travel consultant by email or phone and ask him/her to resend it to you. If you prefer, you may download it yourself from our website. Just go to the very bottom part of any web page and click on “download form”. Follow the instructions and you will be able to download our credit card form in either Word for Windows format or as a PDF Acrobat Reader file.

What do I receive as a confirmation?
You will receive a detailed invoice on which you will see all the services, hotel reservations and/or flight itinerary as well as vouchers for hotels and services booked. If you booked flights, an email with your e-ticket information will also be included. If a paper ticket was issued, it will be sent via an express mail company, such as FedEx. Together with the travel documents, we send you by mail brochures of the properties booked provided that we have them in stock.

Is it free to book through BrazilBookers.com?
Yes, BrazilBookers.com is absolutely FREE. You don’t pay anything to book through BrazilBookers.com. There are no hidden fees. In fact, you get commissioned when using our services.

Questions About:

Hotels and Lodging

Why should I book a hotel with BrazilBookers.com?
Because you have a commitment from BrazilBookers.com to always book the best online rate, guaranteed. Due to our purchasing power based on volume, you can expect our rates to be discounted up to 80% when compared to hotel published rates. Plus, the hotel properties we offer are annually inspected by our travel professionals. You clients get to stay in the right places, for the best prices.

How do I book a hotel?
You may book a hotel by sending an inquiry through our website or by calling one of our agents. Either way, you will be able to take advantage of the same discounted net web fares. Our agents are available to help you from 9 AM to 9 PM EST.

Contact us by email, phone or skype using the contact information below
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EUA/CANADA Contact:: +1 305 722 5447
UK | EUROPE: +44 203 355 7907
ARGENTINA - BUENOS AIRES: +541152587107
AUSTRALIA - SIDNEY: + 61291912901
ESPANHA - MADRID: +34911436841
SKYPE BOOKERSINTERNATIONAL
You may also email us at customerservice@bookersinternational.com
E-mails are normally answered within 24 hours.

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Can I book a hotel by phone or email?
Yes, you may book a hotel by phone or email just as smoothly as you could using our website. You take advantage of the same discounted fares. Our agents are available to help you from 9 AM to 9 PM EST.

Contact usToll Free at 1 866 930 6020 for USA/Canada,Tel/Fax: + 44 203 355 7907 for UK/Europe orTel: + 1 305 722 5447 from another location. You may also email us at customerservice@brazilbookers.com. E-mails are normally answered within 24 hours.

How do you classify the hotels?
Hotels are classified with Stars (from 1 to 5), depending on hotel facilities, location and special features. A five-star hotel has most of the fancy features you might expect from an international hotel: sauna, gym, swimming pool, and English-speaking staff. BrazilBookers.com works only with hotels whose classification range between 3 and 5 stars, except for the comfortable and simple pousadas located in exotic destinations. But even those normally have TV, A/C and a private bathroom. The star classifications are not the responsibility of BrazilBookers.com or any of its affiliates, and are presented only as a guide in comparison.

What if my clients want to change hotels once they arrive at their destination?
If your client decides to change hotels after checking in, they should contact our local office using the Help Desk Number provided on the voucher. Our local representatives will provide them with options and will try everything they can in order to accommodate them. However, if your client has booked a non-refundable package such as Carnival or New Year’s in Rio de Janeiro, some restrictions may apply and they will not be able to change to another hotel. In this case, our agents will work together with the hotel front desk in order to look for the best solution available, either by recommending another room or by offering an upgraded room, whenever available.

Questions About:

Vacation Packages

Why should I book a vacation package with BrazilBookers.com?
BrazilBookers.com vacation packages are carefully designed with our travelers in mind. We put together the best hotels at the best prices with the most convenient services in order for you to enjoy your trip to the fullest extent. Our product team is very knowledgeable about the vacation destinations we offer. You don’t need to spend hours searching for hotels, transfers, tours. It’s all included in our vacation packages. Also, it’s all about value. On average, you can save up to 40% when booking a vacation package with BrazilBookers.com. Keep in mind that our packages – all of them – can also be customized to provide you with the best experience while traveling throughout South America. As a tailor-made specialist, our flexibility is second to none. It's okay to customize any of our packages in any way; change the order of the cities, substitute or include a new hotel or experience; add a roundtrip airfare to your package from your favorite city; add an airpass if visiting multiple cities within Brazil or South America.

Can I change what is in a vacation package?
Absolutely. Our packages are design in an “a la carte” system so you will be able to select packages, tours and escapes from our menu. You may also contact one of our travel consultants and they will be glad to include or exclude something to any vacation packages. They will know what does and does not make sense, so your clients will always have the right itinerary. As a tailor-made specialist, our flexibility is second to none. It's okay to customize any of our packages in any way; change the order of the cities, substitute or include a new hotel or experience; add a roundtrip airfare to your package from your favorite city; add an airpass if visiting multiple cities within Brazil or South America.

Can I customize a vacation package?
All our packages are customizable. You may add tours, an extra night here and there, or even cut a night to match the time frame your clients have asked you to work with. As a tailor-made specialist, our flexibility is second to none. It's okay to customize any of our packages in any way; change the order of the cities, substitute or include a new hotel or experience; add a roundtrip airfare to your package from your favorite city; add an airpass if visiting multiple cities within Brazil or South America. As always, if you prefer, contact one of our experts and have them completely customize the package for you.

How do I cancel or change a vacation package?
In order to cancel or change a vacation package once it’s booked, contact your travel consultant and we will make the arrangements in the least time possible. Sometimes, changing or canceling bookings may result in some charges to your client, such as airline fees or a new class of service. BrazilBookers.com charges US$ 50 per passenger to process any changes once the reservation is made and confirmed. If your client has booked a non-refundable package such as Carnival or New Year’s in Rio de Janeiro, some restrictions may apply and they will not be able to change to another hotel. In this case, our agents will work together with the hotel front desk in order to look for the best solution available, either by recommending another room or by offering an upgraded room, whenever available.

How long in advance should I book carnival packages and other special dates?
Some special dates require that you book with a lot of time in advance. Carnival in Rio is a good example. Our advice is always “the earlier, the better”. There is no secret for these special occasions: The hotel rates and airfare skyrocket the closer we get to the event, due to limited availability. If your travel consultant offered you something reasonable and you really want to go, our recommendation is to book it right away, as prices may increase next week.

Questions About:

Flights

How will my airline tickets be delivered?
BrazilBookers.com always prefers the paperless e-ticket. So, whenever an e-ticket is available, you will receive an e-mail with your client’s itinerary and e-ticket information and confirmation number. When checking in, just have your client hand to the ticket agent (airline) their passport together with a printout of the e-mail we have sent you and they will be able to check your client in. If an e-ticket is not available for your flight itinerary, you will receive a paper airline ticket via express mail delivery, normally by FedEx or USPS.

Why did the airfare change at purchase time?
In short, airfares are subject to change until you have purchased your tickets. That’s why: BrazilBookers.com uses a real-time reservation system and it’s the same used by many travel agents worldwide. The system lists actual prices and availability at the time of searching. As airlines fill flights or change fares, the database immediately reflects those changes. Always be sure to double-check prices when reserving or purchasing tickets, as the fare may have changed since you first searched for fares or created your itinerary. BrazilBookers.com is generally able to secure the rate within 24 hrs after quote is sent to you. However, ticket prices are only confirmed after the ticket has been issued and paid for in full. Our advice is for you to book and have your airline ticket issued as soon as you find the right flights for your client’s trip. By waiting, you may lose out on a great fare.

Do I need to reconfirm a flight reservation?
It’s always a good practice to reconfirm your flights 48/72 hours before your flight date. Sometimes due to daylight savings time or for unknown reasons, the airlines decide to change their flight times You will need to keep abreast of these changes, as your client may miss their flight if you do not reconfirm your client’s flight schedule. So, call the airline directly and use the confirmation number we provided on your e-ticket. It is also a good opportunity to make sure you have an assigned seat.

How can I get a seat assignment?
Your travel consultant will always try to assign you a seat at the time of purchasing. However, some airlines on certain flights will not allow us to assign you a seat. In any case, it is always safer for you to contact the airline directly and have a seat assigned by one of their representatives.

What should I do if my client needs to upgrade using his/her miles?
If your client needs to upgrade his/her reservation, they have to contact the airline directly once the reservation is booked. In most cases, the cheapest class of service will not allow any upgrades. So, if your client is considering upgrading, advise your travel consultant at BrazilBookers.com before we issue your client’s ticket and we will try to accommodate your client and book their flight on the class of service that may allow an upgrade.

How do I cancel or change a flight reservation?
Most airfares in Economy class have an airline imposed penalty of $100 or more per ticket for changes and cancellations, provided that the same class of service will be available on the new date. If not, some increase in fare may apply based on availability as well. Some tickets are also non refundable, but in most cases, you can have the credit – less any applicable penalties available for use toward future travel. BrazilBookers.com also charges a $50 fee on top of the airline-imposed fees to change/cancel any reservations.

Questions About:

Excursions, Tours and Transfers

Do you provide transportation between the airport and the hotel?
We will be glad to book transportation to and from an airport for your client. In most cities, we have the option for a “private transfer with driver only” or “private transfer with guide”. Both services cost more than just getting a cab. However, it is safer and recommended. It is always nice to get in contact with someone you can rely on for the rest of the trip for anything you need. Our knowledgeable guides will be able to give your clients many tips on safety, restaurants, and shopping as well as recommend activities during your client’s stay. Our guides also make sure that everything goes well during the hotel check-in, by requesting that special room or view for your clients. Our experience is that it makes your client’s stay nicer and smoother.

How do I book excursions, optional tours and transfers?
The best way to do it is to discuss your options with your travel consultant at BrazilBookers.com. He knows what makes sense and what doesn’t so your client can enjoy the daily activities as hassle-free as possible. If you want to get information about the available options, including half and full day tours, here’s how: all of our excursions and options are described in detail on the BrazilBookers.com website. To see a list of the tours available in Rio de Janeiro, as an example, just go to DESTINATIONS, select RIO DE JANEIRO. Once you are on the Rio de Janeiro page, select “Tours in Rio”. You will be taken to a web page with all of our activities with descriptions.

Can I purchase half and full day tours locally, even after I've booked a trip?
Absolutely. Just have your client contact one of our representative offices using the round the clock numbers provided on the vouchers. They can also buy them with their guides if they have purchased private transfers from the airport to their hotel. The guides can schedule the tours and hand your clients However, the tours purchased at destination are hard-to-control and therefore, not commissionable to your travel agency.

What if I want to cancel or change a tour I’ve booked?
If you want to cancel or change a tour before your client has traveled, you may do so by contacting your BrazilBookers.com travel consultant. If your client has already traveled, they may change/cancel a tour by calling our offices according to the phone number provided (Emergency Number) with their travel documents. In most cases, our offices will reschedule the tours or compensate with another tour or services, charging your clients directly the difference if applicable.

Questions About:

Billing and Payment

Is my credit card information safe?
Yes, your credit card information (or your client’s) is protected whenever you make a purchase or reservation with BrazilBookers.com. We do not require that your give us you or your client's credit card information through our website, even though our website is secure. BrazilBookers.com requires a credit card form with copy of the signer’s driver’s license and credit card to be sent by e-fax for every purchase. The e-fax transmissions are secure and are sent directly to our reservation system. No one can actually printout your credit card information. It remains on the system, accessible by the accounting dept at BrazilBookers.com only.

Can I use a credit card with an international billing address?
Yes, you may use a credit card with an international billing address as long as we receive a copy of the credit card holder picture ID with the same signature on the credit card being used. Keep in mind that we process all credit cards by matching the billing information provided by your client with the information on file with their credit card company. If any information does not match, then the charges can not be processed.

What should I do if I need a paper receipt?
A travel consultant will always send you an invoice when quoting your client’s itinerary. If you need any other form of invoice, contact your travel consultant at BrazilBookers.com and we will be glad to accommodate your request.

Do I need to make a deposit to hold a booking?
The reservations have to be prepaid in full normally 60 days before traveling date. If you book several months in advance and depending on the contract we have with the hotel/airline supplier, we will request a deposit or payment in full. The travel consultant will discuss these options with you.

Will you charge me before the travel date?
Yes. All reservations have to be prepaid 60 days before the traveling date. Some packages are required to be paid in full at the time of booking. It all depends on the conditions we have contracted with the suppliers for the services you’re booking.

Can I use more than one credit card to pay for a booking?
Yes, you can. We will still need a credit card form filled out and signed by each payer together with a copy of their picture ID and credit card being used.

Why do you charge a handling fee?
BrazilBookers.com charges a $10 per passenger handling fee. This charge covers travel document deliverables – either by express mail or by e-mail – and our round the clock assistance in the countries while traveling.

What happens if my credit card is declined?
Your BrazilBookers.com travel consultant or our accounting department will contact you and let you know that your credit card has been declined. In most cases, the credit card company declines a charge for security reasons. In this case, the problem is solved by having the credit card holder contact the credit card company and to let them know about the charge to be processed. If the credit card has been declined for insufficient funds, we will work on another form of payment such as check, money order, or a different credit card.

Why are some packages are non refundable?
BrazilBookers.com works with thousands of hotel suppliers in South America. For some specific high-demand dates, BrazilBookers.com is required to prepay a non-refundable deposit for the reservation in order to secure the room and the rate. This is the case for Carnival Packages in Rio and for most cruises in Galapagos or for other packages, that are based on limited availability.

Questions About:

Customer Service

How can I contact Customer Service Support?
You can contact us via e-mail, phone or even using instant messenger by MSN. However, we always prefer to hear your voice. Our agents are available to help you from 9 AM to 9 PM EST.

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How can I contact BrazilBookers.com help desk?
Our agents are available to help you from 9 AM to 9 PM EST.

Does BrazilBookers.com provide an emergency number that I can give to my clients?
Yes. With BrazilBookers.com, your clients will never be on their own. BrazilBookers.com has a network of over 100 offices located throughout Latin America are willing to help your clients with anything they may be in need. We offer a 24-hour help line in every country at their service, free of charge! The country-specific contact information will be on your client’s travel documents.

What if I don't find what I am looking for?
Always contact a BrazilBookers.com travel consultant and we will do everything we can to accommodate your request in the most professional way possible.

Does my client need a visa?
Each country has their own requirements based on the passenger’s citizenship and the nature of travel: business or tourism. Please ask a BrazilBookers.com travel consultant to see if your clients need a visa to a specific country. As an example, Brazil requires a visa for all American and Canadian citizens based on a reciprocity law.

What if my client would like to buy travel insurance?
BrazilBookers.com recommends ASSIST CARD for your travel insurance. To get information on the different insurance products packages available to you through ASSIST-CARD, please ask your travel expert for a FREE insurance quote for your travel project.

travel insurance to brazil assist-card

How will BrazilBookers.com contact me?
BrazilBookers.com utilizes email as its first way to contact you. If you have placed an inquiry through our website, we will try first to send you an email with an estimate for your trip. If the travel consultant finds that it is necessary to give you a call, they will do so by calling the contact information provided at the time you filled out the inquiry form on our website.

Questions About: